Order, Delivery & Refund Policies

Updated Sep 9, 2026

Orders

Order Notice

Please allow 48 to 72 hours for your order to be prepared. Orders requested with less than 48 hours’ notice are considered last-minute and may include an additional fee. Last-minute orders are accepted based on availability.

Payment

All orders must be paid in full before the scheduled pickup or delivery date.

Custom Orders and Budgets

We will do our best to work within your budget. Final pricing depends on the size, ingredients, design, and details of your order.

Local Delivery and Pickup

Local delivery is available within 25 miles. A minimum purchase of $35 is required for delivery. Delivery fees are based on the delivery location and will be shown during checkout.

Customers are responsible for providing the correct delivery address and making sure someone is available to receive the order.

Delivery times are estimates and cannot be guaranteed. Rose Gold Charcuterie is not responsible for delays caused by traffic, weather, incorrect address information, or circumstances outside our control.

Pickup may be available by appointment. Pickup and delivery details will be confirmed after your order is placed.

Food Safety

Orders should be refrigerated as soon as they are received. Do not leave food sitting outside or at room temperature for an extended period.

Rose Gold Charcuterie is not responsible for food that is left unattended or improperly stored after delivery or pickup.

Cancellations and Refunds

Cancellations made four or more days before the scheduled pickup or delivery date are eligible for a full refund.

Cancellations made two to three days before the scheduled date are eligible for a 50% refund.

Orders canceled less than 48 hours before the scheduled date are not eligible for a refund.

Because each order is prepared specifically for the customer, refunds are not available after an order has been received. If there is a problem with your order, please contact us as soon as possible so we can review the issue.

Borrowed Serving Items

Borrowed items, including tiered trays, wooden serving trays, and knife sets, must be returned within three to five business days.

Customers may be charged an additional fee for items that are damaged, lost, or not returned.

Refund and Cancellation Policy

Because our products are perishable and prepared specifically for each customer, refunds are not available after an order has been delivered or picked up.

Cancellations made four or more days before the scheduled pickup or delivery date are eligible for a full refund.

Cancellations made two to three days before the scheduled date are eligible for a 50% refund.

Orders canceled less than 48 hours before the scheduled date are not eligible for a refund.

Orders that are lost or stolen after delivery will not be refunded or remade. Please make sure you or the recipient is available during the confirmed delivery window.

For gift deliveries, please provide the recipient’s correct address and phone number so we can contact them if needed.

If you have questions about your order, please email orders@rosegoldcharcuterie.com.